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3 June 2005

in this issue

Identifying the Business Value of What We Do

Improving Usability: Principles and Steps for Better Software

Evaluating the Development of Online Course Materials

Paying Attention to Attention

What Makes Users Unhappy: Share-Point Team Services Web Server Security

The Joint Conference on Digital Libraries (JCDL) 2005


 

Identifying the Business Value of What We Do

Imagine we're starting work on the user registration functionality of a web site. After conducting a thorough set of user tests, we discover that half of all users who attempt to register can't successfully complete the process.

Those who do register find the process very frustrating. Fixing the registration process to eliminate any frustration would be important, right? Not necessarily.

Read more from uie.com ....


 EPSScentral Links
Greetings!

As reported last month, don't forget about the upcoming Innovations in eLearning Symposium http://innovationsinelearning.gmu.edu on June 7th and 8th. Also, the deadline for PCD Awards submissions has been extended to 15 June. Click here for details!

Workflow Learning is becoming a must for the serious organization. The Workflow Institute is therefore offering two exciting services: Workflow Workshops and Worflow Assessment. The Workflow Workshop (WW) is a variable, customizable engagement designed to suit the needs of your organization. It includes the latest and greatest in terms of vision, infrastructure, tools and techniques for creating workflow learning objects and infrastructure. Because workflow learning is in many respects synonymous with process-centric performance support, the workshop content includes EPSScentral's PCD lifecycle, case studies, ROI calculations and much more!

The WW can be tailored as an action-packed one day overview, a four-day comprehensive workshop that dovetails with a real organizational workflow initiative - and anything in between. Options include WWbasic (one day), WWintermediate (two to three days), WWadvanced (four-day intense, culminating in Level 1 Workflow Institute Certification), WWmastery (WWadvanced within a real workflow learning project through deployment and earns Level 2 Workflow Institute Certification), WWguru (WWmastery plus comprehensive evaluation and maintenance events, where Level 3 Workflow Institute Certification is awarded).

Workflow Assessment (WA) is a no-nonsense two-day engagement to assess gaps between where your organization is today and that of a world-class, performance-centered workflow learning organization. We will assess your technology infrastructure, competency and performance paradigms, performance-centeredness, workflow enablers and organizational readiness. On the basis of data collected and evaluated we will make recommendations for next steps, plot time lines, recommend technologies and techniques and create a living roadmap to a workflow-enabled organization.

Contact Workflow Institute Fellow Gary Dickelman at 1-703-622-9747 (info@epsscentral.info) for further information on WW and WA.

Why WW and WA? Because, as Thomas Friedman points out, "The World is Flat" - and Workflow Software is one of the flatteners. Organizations from IBM to UPS to small specialty product/service companies have embraced the workflow notion and have gone global. Small organizations act big and big organizations project a smaller, gentler image - all in the name of globalization and flattening. The Workflow Institute is responding to this business imperative and thus offering Workflow Workshops and Workflow Assessment.

Regards,

Gary Dickelman


  • Improving Usability: Principles and Steps for Better Software
  • When many people think of usability, they think of "interface guidelines." Guidelines are a key element to any solid approach to software usability. However, I find that they are dwarfed in importance compared to open and intelligent engagement in design. There is simply no list of rules that can, by itself, make software usable. In the end, it comes down to smart people paying attention to the right things. On the other hand, it is not always clear what these important things are. Even roughly following a good design process can avoid common mishaps. In the first section, I discuss several principles of good design. In the second, I suggest a practical design process.

    Read more from redhat.com...
  • Evaluating the Development of Online Course Materials
  • If online courses are to become a permanent feature of higher education-not merely a fad of the dot-com era-college faculty must believe that developing online materials has academic value. In addition, such online education requires certain resources to be in place.

    Read more from elearnmag.org ...
  • Paying Attention to Attention
  • One of the more significant challenges we face in online learning is climbing the wall that blocks our view of learners responding to a course. In a classroom we can see who is making eye contact, nodding in agreement, or sighing with frustration. Above all, in a classroom, you can (usually) tell if somebody is tuning out. Without these cues, we are really just speaking into the void, hoping somebody hears us.

    Read more from elearnmag.org ...
  • What Makes Users Unhappy: Share-Point Team Services Web Server Security
  • Computer & Internet Security is very important but sometimes it is so confusing and frustrating that it makes users very unhappy- to a point where the system is so secure that it cannot be used by its most legitimate users, like system administrators.

    Read more from acm.org ...
  • The Joint Conference on Digital Libraries (JCDL) 2005
  • June 7th - 11th

    The theme of JCDL2005 highlights the powerful role of digital libraries as cyberinfrastructure. This cyberinfrastructure has the potential to engender the creation of powerful new tools, research methodologies, and processes that will enable scientists and learners to investigate the natural world, the social world, and the human-built environment in new and previously unimaginable ways. As global interests in computation, information management, networking, and intelligent sensing converge, the conduct of research and education will be transformed.

    Read more about this event ...
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    Created by rdickelman
    Last modified 2005-06-20 04:06 PM
     
     

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