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21 Sept. 2006

in this issue

Live, virtual, and constructive environments for performance support

User Testing is Not Entertainment

A Web 2.0 Tour for the Enterprise

Bloggers: A portrait of the internet's new storytellers

The Death of the Web Site, Part 1

Data Warehousing, Part 1: Building the Virtual Organization

Systems of Systems: Scaling Up the Development Process


 

Live, virtual, and constructive environments for performance support

John Michael Lacontora

Amazon's book description:

As military systems become more complex, the operation and support of these systems becomes intrinsically more difficult. The U.S. Army's current procurement process relies on industry to provide embedded training and performance support tools for the systems they produce. These tools are relatively new and in the early stages of development. As yet, they have failed to meet the needs of the technicians that are required to support these complex systems. Current efforts to provide enabling technologies that enhance the capabilities of automotive maintenance technicians are concentrated in three professional communities. First is the Performance Improvement community where work is focused on developing and implementing performance support system technologies that deliver information that is stored in information systems. Second is the Knowledge Management community working on organizational knowledge management techniques that capture, store, and map information that is delivered to workers within an organization. The third is the Training and Education community focusing on developing curriculum and delivery systems that support “life-long-learning” requirements. This dissertation addresses an essential component of performance systems, namely the ability to deliver the knowledge needed to guide a problem solver to a solution state, thereby enhancing worker capabilities. This objective is met by developing the LockTel Framework that provides a construct for segmenting knowledge into three environments for performance support, the live, the virtual, and the constructive environments. It provides a means for the maintenance technician to gain knowledge associated with completing a given task. Seventy-eight maintenance technician trainees at an U.S. Army training center tested the framework. The hypothesis behind the proposed construct was strongly supported, thereby establishing the foundation for future work in live, virtual, and constructive environments for performance support.
 

Purchase from Amazon.com

Greetings -

This is an exciting time as EPSScentral has received an outstanding set of PCD award entries for 2006, once again representing innovation in performance-centered systems and tools from around the world and across multiple disciplines. Our judging process has begun and award recipients will be featured in a formal press release in early October, 2006. The awards will be presented at the VNU Training and Solutions Conference and Expo in Denver, CO, on October 24th.

Elsewhere on the PCD front, I had the pleasure of presenting another workshop at the Defense Acquisition University (DAU), Ft. Belvoir, VA. It featured Process Performance and Learning Tools (PPLTs). This workshop was open to DAU employees and representatives from the range of government agencies. The purpose was to help program leaders in the Acquisition community to identify areas where performance gaps are best filled by developing and implementing process-centric performance support tools, or "PPLT's" as they are known at DAU. In addition, DAU provided an overview of their strategy moving forward with PPLT development to better address the DoD mission, and how DAU will continue to lead and assist other government agencies in the performance support arena with EPSScentral.

I am keynoting a conference in New York City next week:

Tata Interactive Learning Forum, NYC, 28, September 2006
www.tatalearningforum.com/US2006/index.htm

  • Performance Centered Design in the 21st Century: Connecting Knowledge, Performance and Technology

I will also be presenting at the VNU Training and Solutions Conference and Expo in Denver, CO, 24, October 2006
www.trainingsolutionsconference.com
  • The Latest and Greatest Tools and Techniques for Developing Performance Support
  • Highlights from the 2006 PCD Awards

I look forward to seeing the many readers who attend these events. Again, the 2006 PCD Awards are cutting edge, rich in insight and substance and 100% performance-centered.

Best Regards, 
 

Gary J. Dickelman


  • User Testing is Not Entertainment
  • Don't run your studies for the benefit of the people in the observation room. Test to discover the truth about the design, even when user tasks are boring to watch.

    Read more from useit.com ...
  • A Web 2.0 Tour for the Enterprise
  • While Web 2.0 sweeps the internet buzz machine, businesses are a bit slower to pick up the new paradigm. Shiv Singh shows how taking the leap and embracing the collaborative nature of Web 2.0 can provide great rewards.

    Read more from boxesandarrows.com ...
  • Bloggers: A portrait of the internet's new storytellers
  • A national phone survey of bloggers finds that most are focused on describing their personal experiences to a relatively small audience of readers and that only a small proportion focus their coverage on politics, media, government, or technology. Blogs, the survey finds, are as individual as the people who keep them. However, most bloggers are primarily interested in creative, personal expression – documenting individual experiences, sharing practical knowledge, or just keeping in touch with friends and family.

    Read more from pewinternet.org ...
  • The Death of the Web Site, Part 1
  • Does the hyper-speed growth of user-generated advocacy mean Web sites are becoming outmoded? Part 1 of a two-part series.

    Read more from clickz.com ...
  • Data Warehousing, Part 1: Building the Virtual Organization
  • Since the technology of data warehousing has risen to become common currency, it has been at the epicenter of leading-edge advances in database, data analysis and decision support systems theory and practice -- and for good reason. With experts estimating that the amount of data in any given organization doubles every five years, and with much of this data dispersed across private and public networks using a variety of standards, protocols and operating systems, the question of how to best access, store, organize and make use of it is being examined in a new light.

    Read more from ecommercetimes.com ...
  • Systems of Systems: Scaling Up the Development Process
  • Some systems have some but not all properties of systems of systems (SoS). We refer to these as SoS-like systems. This report reviews the fundamental process and project-management problems of large-scale SoS-like programs and outlines steps to address these problems. The report has eight sections. Section 1 summarizes current thinking on the nature of future complex systems, and Section 2 discusses the systems-design problems of the future, particularly the partitioning of massive systems into system-of-systems structures. Section 3 points out how large-scale systems development efforts have typically failed because of project-management and not technical problems, and that the solutions to these problems are known and highly effective, but not widely practiced. It explains why, if the project-management problems of the past are not promptly and effectively addressed, large-scale systems development programs will likely be unmanageable. Section 4 discusses the requirements for a scalable process, and Section 5 both reviews and explains the quality-management principles upon which any scalable process must rest. Section 6 reviews the nature of the project-management problems currently faced by large-scale software-intensive system development efforts and explains why attempts to scale up current methods to very large-scale systems work will almost certainly fail. Section 7 describes process strategies for supporting development of a network-like system of systems and it outlines the process and project-management topics needing further research and development. Finally, Section 8 reviews the process considerations for supporting the very large-scale integrated development programs of the future. The report concludes that, unless steps like those outlined in this report are taken in conjunction with continuing technical research and development, the large-scale systems development efforts of the future will almost certainly fail, and often catastrophically.

    Read more from sei.cmu.edu ...
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    Last modified 2007-03-06 12:29 PM
     
     

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