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Live, virtual, and constructive environments for performance support
John Michael Lacontora
Amazon's book description:
As military systems become more complex, the
operation and support of these systems becomes
intrinsically more difficult. The U.S. Army's
current procurement process relies on industry to
provide embedded training and performance support
tools for the systems they produce. These tools are
relatively new and in the early stages of
development. As yet, they have failed to meet the
needs of the technicians that are required to
support these complex systems. Current efforts to
provide enabling technologies that enhance the
capabilities of automotive maintenance technicians
are concentrated in three professional communities.
First is the Performance Improvement community where
work is focused on developing and implementing
performance support system technologies that deliver
information that is stored in information systems.
Second is the Knowledge Management community working
on organizational knowledge management techniques
that capture, store, and map information that is
delivered to workers within an organization. The
third is the Training and Education community
focusing on developing curriculum and delivery
systems that support “life-long-learning”
requirements. This dissertation addresses an
essential component of performance systems, namely
the ability to deliver the knowledge needed to guide
a problem solver to a solution state, thereby
enhancing worker capabilities. This objective is met
by developing the LockTel Framework that provides a
construct for segmenting knowledge into three
environments for performance support, the live, the
virtual, and the constructive environments. It
provides a means for the maintenance technician to
gain knowledge associated with completing a given
task. Seventy-eight maintenance technician trainees
at an U.S. Army training center tested the
framework. The hypothesis behind the proposed
construct was strongly supported, thereby
establishing the foundation for future work in live,
virtual, and constructive environments for
performance support.
Purchase from Amazon.com
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Greetings -
This is an exciting time as EPSScentral has received
an outstanding set of PCD award entries for 2006,
once again representing innovation in
performance-centered systems and tools from around
the world and across multiple disciplines. Our
judging process has begun and award recipients will
be featured in a formal press release in early
October, 2006. The awards will be presented at the
VNU Training and Solutions Conference and Expo in
Denver, CO, on October 24th.
Elsewhere on the PCD front, I had the pleasure of
presenting another workshop at the Defense
Acquisition University (DAU), Ft. Belvoir, VA. It
featured Process Performance and Learning Tools
(PPLTs). This workshop was open to DAU employees
and representatives from the range of government
agencies. The purpose was to help program leaders in
the Acquisition community to identify areas where
performance gaps are best filled by developing and
implementing process-centric performance support
tools, or "PPLT's" as they are known at DAU. In
addition, DAU provided an overview of their strategy
moving forward with PPLT development to better
address the DoD mission, and how DAU will continue
to lead and assist other government agencies in the
performance support arena with EPSScentral.
I am keynoting a conference in New York City next week:
Tata Interactive Learning Forum, NYC, 28, September
2006
www.tatalearningforum.com/US2006/index.htm
- Performance Centered Design in the 21st
Century: Connecting Knowledge, Performance and
Technology
I will also be presenting at the VNU Training and
Solutions Conference and Expo in Denver, CO, 24,
October 2006
www.trainingsolutionsconference.com
- The Latest and Greatest Tools and Techniques
for Developing Performance Support
- Highlights from the 2006 PCD Awards
I look forward to seeing the many readers who attend
these events. Again, the 2006 PCD Awards are
cutting edge, rich in insight and substance and 100%
performance-centered.
Best Regards,
Gary J.
Dickelman
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