in this issue

About Face 3: The Essentials of Interaction Design

Feature Richness and User Engagement

Foundations of Interaction Design

Five Survival Techniques for Creating Usable Products

Why It Will Be Hard to Close the Broadband Divide

Personalization Technologies: A Primer

Seeking Open Infrastructure: Contrasting Open Standards, Open Source and Open Innovation

Alan Cooper, Robert Reimann, David Cronin

Amazon's Book Description:

This completely updated volume presents the effective and practical tools you need to design great desktop applications, Web 2.0 sites, and mobile devices. You'll learn the principles of good product behavior and gain an understanding of Cooper's Goal-Directed Design method, which involves everything from conducting user research to defining your product using personas and scenarios. Ultimately, you'll acquire the knowledge to design the best possible digital products and services.
 

EPSSCENTRAL ANNOUNCES WINNERS OF 2007 PCD AWARDS

ANNANDALE, VA, September 19, 2007 -- EPSScentral LLC, the leading worldwide provider of Electronic Performance Support Systems (EPSS) and Performance Centered Design (PCD™) methods, today announced eleven winners of the annual PCD Awards, this year in two categories - Outstanding PCD Solutions and Extraordinary PCD Tools -- from a field of 25 entries. Noteworthy are the continuous improvement of tools and applications of prior PCD Tools Award recipients to produce this years' Outstanding Solutions Awards.

The 2007 Outstanding PCD Solutions Award Recipients are:

BriteTrader, Contact: Miss Brenda Ng, , BriteSoft Corp, Kuala Lumpur, Malaysia, brenda@britesoftcorp.com.

"Ask PA", Contact: Hal D. Christensen, Christensen/Roberts Solutions and Memorial Sloan-Kettering Cancer Center (MSKCC), hchristensen@crsol.com.

Instancy On-Demand Knowledge Platform for Customer Service, Contact: Harvey Singh, Instancy, Inc., hsingh@instancy.com.

CPA Licensing Coach, Contact Karl A. Rauch, Knowtions, Inc., rauchk@knowtions.com.

GEMS - Great Expectations Made Simple, Contacts: Kathy Larson, Xegy, Loret Carbone, Citrine, Citrine New World Bistros and Xegy, kalarson@xegy.com.

Pandemic Planning ProCarta Solution, Contact: Graham Westwood, , ProCarta, Inc., and Pandemic 101, graham.westwood@procarta.com.

Elan Learning Center, Contacts: Kathy Larson - Xegy, Paul Khait - Elan, , Elan Pharmaceuticals and Xegy, kalarson@xegy.com, Paul.khait@elan.com.

The 2007 Extraordinary PCD Tools Award Recipients are:

QlipBoard, Contact: Mike Skeffington, Qlip Media mskeffington@qlipmedia.com.

Knoa Experience and Performance Manager (EPM), Contact: Lori Wizdo, Knoa Software lwizdo@knoa.com.

Real-World Performance Support with SHO Guide, Contact: Dan R. Peay, Transcensus LLC, dpeay@transcensus.com.

Responder Training Development Center (RTDC), Contact: Steve Katz, VERTEX Solutions, Inc., skatz@vertexsolutions.com.

The PCD Awards have been presented since 1997 to promote recognition for designers, their organizations and clients, their software, and their business sponsors, and are featured on http://www.epsscentral.info. The Awards are judged by an independent panel of PCD experts.

These extraordinary PCD solutions and tools foster performance by enabling immediate competency. "This year we are seeing remarkable innovation in the solutions," says Gary Dickelman, President and CEO of EPSScentral. "The emerging tools command technologies that were not imagined just a few years ago," added Dickelman.

The 2007 PCD Awards will be presented at the Training Tech Solutions Conference and Expo in Salt Lake City, October 15 - 17, 2007. For further information contact Shirah Cohen, VP, Business Development, EPSScentral LLC, 703-652-4388, scohen@epsscentral.net.